Orders + Payments
After you place your order, we'll email you an order confirmation that includes an order number.
Use your order number to to check the status or track your order. Just click here and enter your order number and billing zip code to view your order and shipping details.
Have UO account? You can see this info in your Order History.
Have UO account? You can see this info in your Order History.
We package and ship your order as soon as possible. We start working on your order immediately, so we are unable to make any changes to an order after it has been placed. Orders are subject to verification and approval before shipping and may take several days to process. We only ship during business days and do not ship on Saturdays, Sundays or holidays. While we will do all we can to make sure your order is delivered on time, UrbanOutfitters.com cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.
You will be charged when your order, or a portion of your order, has shipped. You will only be charged for the items that are shipped, along with applicable shipping and tax rates. Once your order has shipped, you will receive a Shipping Confirmation email.
You will be charged when your order, or a portion of your order, has shipped. You will only be charged for the items that are shipped, along with applicable shipping and tax rates. Once your order has shipped, you will receive a Shipping Confirmation email.
If the size or color you want isn’t currently available, check the product details to see if a waitlist is offered. If a waitlist is available, click the link and provide your email and we’ll email you if the item becomes available again.
Please note that not all items have waitlists. If one isn’t offered, be sure to keep an eye on our website for restock updates.
Sometimes merchandise is available for pre-order before it reaches our warehouse, or it may be sold out and in the process of being restocked. You can place an order to reserve your preferred size or color, and we’ll ship it as soon as it’s back in stock. The expected ship date for backordered items is listed on the product page and in your Shopping Bag during checkout.
If there are any changes to the replenishment date or if the item cannot be fulfilled, we’ll email you. Backordered items cannot be expedited and will ship with Standard Shipping once they arrive at our warehouse. You’ll receive a Shipping Confirmation email with tracking information as soon as your order is on its way.
Please note that not all items have waitlists. If one isn’t offered, be sure to keep an eye on our website for restock updates.
Sometimes merchandise is available for pre-order before it reaches our warehouse, or it may be sold out and in the process of being restocked. You can place an order to reserve your preferred size or color, and we’ll ship it as soon as it’s back in stock. The expected ship date for backordered items is listed on the product page and in your Shopping Bag during checkout.
If there are any changes to the replenishment date or if the item cannot be fulfilled, we’ll email you. Backordered items cannot be expedited and will ship with Standard Shipping once they arrive at our warehouse. You’ll receive a Shipping Confirmation email with tracking information as soon as your order is on its way.
UO MRKT is a curated marketplace that connects our community with an evolving lineup of culturally-minded brands and new discoveries. UO MRKT items can be easily identified on the product details page. Look for the UO MRKT badge above the Add to Bag button.
All UO MRKT items are sold and fulfilled by the seller. Order processing time varies by seller, but all sellers will ship your order as soon as possible. Once shipped, your order should arrive within the timeframe stated in your order confirmation email.
Learn more about UO MRKT here.
All UO MRKT items are sold and fulfilled by the seller. Order processing time varies by seller, but all sellers will ship your order as soon as possible. Once shipped, your order should arrive within the timeframe stated in your order confirmation email.
Learn more about UO MRKT here.
Urban Outfitters has partnered with DoorDash to bring your favorite fashion, accessories, beauty, gifting, and lifestyle essentials to you on demand.
Items purchased on DoorDash are only eligible for size and color exchanges that are the same as the purchased style. Items purchased on DoorDash are not eligible for refund and return. Exchange in-store within 30 days.
Please contact DoorDash customer service for any order-level issues for orders placed via DoorDash. You can contact DoorDash customer service via the app or by calling +1-855-431-0459.
Items purchased on DoorDash are only eligible for size and color exchanges that are the same as the purchased style. Items purchased on DoorDash are not eligible for refund and return. Exchange in-store within 30 days.
Please contact DoorDash customer service for any order-level issues for orders placed via DoorDash. You can contact DoorDash customer service via the app or by calling +1-855-431-0459.
US customers can now buy UO items directly from some of our Instagram posts! Shoppable posts are indicated with a shopping bag icon. Tap the icon, add your item to your bag and check out – all in Instagram. Your order history will be available in your Instagram profile. Discounts and promo codes cannot be applied to Instagram orders. Our UO customer service team will be able to help you with any issues with your Instagram order here.
Some of our products such as eyewear, phone accessories, electrical cords, upholstered furniture, tableware, holiday/party décor, vinyl, wallets, handbags, luggage, tools, fire pits, planters, terrariums, clutches, totes, jewelry, clothing and accessories may be made of materials containing chemicals identified on California Proposition 65. In accordance with California Proposition 65, we issue the following warning to our California customers: These products may contain one or more chemicals known to the state of California to cause cancer and birth defects or other reproductive harm. For more information regardingProp65 and lead-related FAQs, please click here.
Effective July 1, 2022, Colorado imposes a retail delivery fee on all deliveries by motor vehicle to a location in Colorado with at least one item of tangible personal property subject to state sales or use tax.
The retailer or marketplace facilitator that collects the sales or use tax on the tangible personal property sold and delivered, including delivery by a third party, is liable to collect and remit the retail delivery fee. Deliveries include when any taxable goods are mailed, shipped, or otherwise delivered by motor vehicle to a purchaser in Colorado.
The retailer or marketplace facilitator that collects the sales or use tax on the tangible personal property sold and delivered, including delivery by a third party, is liable to collect and remit the retail delivery fee. Deliveries include when any taxable goods are mailed, shipped, or otherwise delivered by motor vehicle to a purchaser in Colorado.
Payments
UrbanOutfitters.com accepts the following forms of payment: Visa, MasterCard, American Express, Discover, JCB, China Union Pay, Diners Club, PayPal, Afterpay, Klarna, Apple Pay, Urban Outfitters Gift Cards and Urban Outfitters Store Merchandise Gift Cards.
If your payment method was declined, you may have entered your information incorrectly or there may be other issues with the card like a passed expiration date or insufficient funds. Please try a new payment method and contact your financial institution for more information if you continue to experience difficulties with your payment.
*Please note, PayPal is unavailable to customers in Turkey.
If your payment method was declined, you may have entered your information incorrectly or there may be other issues with the card like a passed expiration date or insufficient funds. Please try a new payment method and contact your financial institution for more information if you continue to experience difficulties with your payment.
*Please note, PayPal is unavailable to customers in Turkey.
When you place an order on UrbanOutfitters.com, your credit or debit card is initially authorized (not charged) to ensure funds for the order are available. This authorization hold (not charge) will occur every 7 business days until your order ships. You will be charged when your order, or a portion of your order, has shipped. You will only be charged for the items that are shipped, along with applicable shipping and tax rates.
We are required to collect sales tax in all states as required. The tax rate applied to your order will generally be the combined state and local rate for the address to which your order is shipped. We are required to collect tax on shipping charges when applicable. We are also required to collect tax in Puerto Rico and Australia.
UO Gift Cards may be used or applied to any purchase at any US Urban Outfitters location or online at UrbanOutfitters.com. It is reusable and can be reloaded. Your card balance may be obtained at any Urban Outfitters location, online or by calling 1-800-920-5656.
UO Gift Cards may not be exchanged for cash, unless required by law or when the remaining balance is below $10. Urban Outfitters is not responsible for replacing lost or stolen gift cards. UO Gift Cards are not valid if purchased from a 3rd party site or location.
Unfortunately, some of our older gift cards cannot be used online. These gift cards can be used at our US stores or used to place an order by phone by calling (800) 282-2200.
UO Gift Cards may not be exchanged for cash, unless required by law or when the remaining balance is below $10. Urban Outfitters is not responsible for replacing lost or stolen gift cards. UO Gift Cards are not valid if purchased from a 3rd party site or location.
Unfortunately, some of our older gift cards cannot be used online. These gift cards can be used at our US stores or used to place an order by phone by calling (800) 282-2200.