These shipping rates are not applicable for orders shipped outside of the US. Some oversized items may require an additional shipping charge. Free Shipping applies only to merchandise; taxes and Gift Cards do not count toward the Free Shipping total. Rush Shipping may not be available for all orders depending on fulfillment location.
Shipping outside of the US? Visit our International Shipping + Returns page.
For UO MRKT shipping information please visit our UO MRKT page.
Please note that all product-related issues, such as missing or damaged items/packages, must be reported within 30 days of the shipping date.
Canada Post Delays
Packages shipping to and from Canada via Canada Post may experience delays. We recommend bringing any return items back to your local store or returning via your own trackable method to avoid delays with receiving your refund or exchange. We apologize for the inconvenience and appreciate your patience
Shipping
| Method | Shipping Time | Cost |
|---|---|---|
| Standard | Arrives in 5-8 business days | Orders up to $49.99: $6.95 Orders $50 and over: FREE |
| Express | Arrives in 2-3 business days | $14.95 |
| Rush | Arrives in 1-2 business days | $24.95 |
| Truck | Arrives in 1-3 weeks once shipped | Cost may vary |
Our Shipping Process
We package and ship your order as soon as possible. We start working on your order immediately, so we are unable to make any changes or modifications to an order after it has been placed.
Orders are subject to verification and approval before shipping and may take several days to process. While we will do all we can to ensure your order is delivered on time, UrbanOutfitters.com cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.
You will be charged when your order, or a portion of your order, has shipped. You will only be charged for the items that are shipped, along with applicable shipping and tax rates. Once your order has shipped, you will receive a Shipping Confirmation email.
Furniture & Oversize Item Shipping
Our furniture and oversize items ship to you by delivery carrier or by a furniture delivery company. Due to the size, weight or special care needed, these items may require a carrier handling surcharge or a flat-rate delivery fee. Additional fees will be noted on the product detail page for each item. See below for more information.
Some furniture and oversize items take 1 to 3 weeks to arrive once shipped. Made-to-order items may take additional time.
Specific information regarding a furniture item's delivery time frame and method can be found on the item's product detail page.
Orders containing more than one Flat-Rate Truck Delivery item will be shipped together and delivered at the same time. If you prefer to receive your items as they become available, please contact our specialists at 800.732.2306.
Unforeseen distribution delays may extend delivery dates of some furniture items. We’ll let you know ASAP if anything changes with your order.
Some of our items that ship via standard ground services may require a handling surcharge by the carrier due to the size, weight or special care needed to ship the item. The fee applies to each quantity of an item in your order and is in addition to any other applicable shipping fees.
Please use the chart below to estimate the carrier handling charges based on the pre-tax item price.
Please use the chart below to estimate the carrier handling charges based on the pre-tax item price.
| Item Price | Surcharge |
|---|---|
| $100 - $199 | $19.00 |
| $200 - $299 | $29.00 |
| $300 - $399 | $39.00 |
| $400 - $499 | $49.00 |
| $500 + | $99.00 |
Many of our furniture and select oversized items are delivered by a furniture delivery company for a flat-rate shipping fee. No matter how many items eligible for Flat-Rate Truck Delivery you place in a single order, your qualifying items will be delivered together by furniture delivery truck for a flat-rate fee. This fee applies only to the qualifying items in your order. Additional shipping fees may apply to other items in your order. Items are delivered within 1-3 weeks of shipment.
Please be sure to include all pertinent shipping information at Checkout like your apartment, floor or building number so the delivery team can delivery your items to you. The delivery company will call to schedule your appointment. Standard delivery hours are between 8AM and 5PM, Monday through Friday, excluding holidays.
Orders containing more than one Flat-Rate Truck Delivery item will be shipped together and delivered at the same time. If you prefer to receive your items as they become available, please contact our specialists at 800.732.2306.
We provide three types of Flat-Rate Truck Delivery services:
Doorstep Delivery
Available for eligible items at a lower Flat-Rate Truck Delivery fee and includes in-box delivery to your front door. There is no need to schedule a delivery or provide a signature. You will receive an email notifying you of your scheduled Doorstep Delivery date 1 to 2 days prior to delivery. For multi-unit buildings, items will be placed in a secure lobby area or left with a building attendant. Please note, you are responsible for bringing items into your home. Assembly and debris removal are not included.
Doorstep Delivery items purchased with Over the Threshold or White Glove Delivery items will automatically be upgraded at no additional fee.
Over the Threshold Delivery
The furniture delivery team will deliver your items inside your residence and place them in your immediate entryway. This does not include furniture assembly, setup or debris removal. Once your items are with the third-party furniture delivery carrier, you will receive an email about how to schedule your delivery. Items are delivered within 1-3 weeks of shipment.
Over the Threshold Delivery items purchased with White Glove Delivery items will automatically be upgraded and delivered via our White Glove service at no additional fee.
White Glove Delivery
Includes item delivery to your room of choice, as well as unpacking, assembly (excluding select styles including large lighting, mirrors, wall décor and hanging furniture) and debris removal. Once your items are with the third-party furniture delivery carrier, you will receive an email about how to schedule your delivery. Items are delivered within 1-3 weeks of shipment.
Please clear the space where furniture or rugs will be placed prior to delivery. The delivery professionals are not permitted to move any existing furniture or move or set up electrical equipment. You must be home at the time of the delivery appointment.
Any other items included in your order will receive White Glove Delivery, regardless of original shipping method.
Please use the chart below to estimate the flat-rate delivery fee of your items.
Some furniture and oversized items take 1 to 3 weeks to arrive once they ship. Made-to-order items may take additional time.
Flat-Rate Truck Delivery items are unable to ship to US territories, Alaska, Hawaii, islands within the continental US, PO boxes, APO/FPO addresses and locations outside of the US. Overnight and express delivery options are also unavailable.
Specific information about a furniture item's delivery time frame and method can be found on the item's product detail page.
Please be sure to include all pertinent shipping information at Checkout like your apartment, floor or building number so the delivery team can delivery your items to you. The delivery company will call to schedule your appointment. Standard delivery hours are between 8AM and 5PM, Monday through Friday, excluding holidays.
Orders containing more than one Flat-Rate Truck Delivery item will be shipped together and delivered at the same time. If you prefer to receive your items as they become available, please contact our specialists at 800.732.2306.
We provide three types of Flat-Rate Truck Delivery services:
Doorstep Delivery
Available for eligible items at a lower Flat-Rate Truck Delivery fee and includes in-box delivery to your front door. There is no need to schedule a delivery or provide a signature. You will receive an email notifying you of your scheduled Doorstep Delivery date 1 to 2 days prior to delivery. For multi-unit buildings, items will be placed in a secure lobby area or left with a building attendant. Please note, you are responsible for bringing items into your home. Assembly and debris removal are not included.
Doorstep Delivery items purchased with Over the Threshold or White Glove Delivery items will automatically be upgraded at no additional fee.
Over the Threshold Delivery
The furniture delivery team will deliver your items inside your residence and place them in your immediate entryway. This does not include furniture assembly, setup or debris removal. Once your items are with the third-party furniture delivery carrier, you will receive an email about how to schedule your delivery. Items are delivered within 1-3 weeks of shipment.
Over the Threshold Delivery items purchased with White Glove Delivery items will automatically be upgraded and delivered via our White Glove service at no additional fee.
White Glove Delivery
Includes item delivery to your room of choice, as well as unpacking, assembly (excluding select styles including large lighting, mirrors, wall décor and hanging furniture) and debris removal. Once your items are with the third-party furniture delivery carrier, you will receive an email about how to schedule your delivery. Items are delivered within 1-3 weeks of shipment.
Please clear the space where furniture or rugs will be placed prior to delivery. The delivery professionals are not permitted to move any existing furniture or move or set up electrical equipment. You must be home at the time of the delivery appointment.
Any other items included in your order will receive White Glove Delivery, regardless of original shipping method.
Please use the chart below to estimate the flat-rate delivery fee of your items.
| Method | Delivery Fee |
|---|---|
| Doorstep | $99 Flat Rate |
| Over the Threshold | Item Price $300-$499 - $99 Flat Rate Item Price $500+ - $149 Flat Rate |
| White Glove | $199 Flat Rate |
Some furniture and oversized items take 1 to 3 weeks to arrive once they ship. Made-to-order items may take additional time.
Flat-Rate Truck Delivery items are unable to ship to US territories, Alaska, Hawaii, islands within the continental US, PO boxes, APO/FPO addresses and locations outside of the US. Overnight and express delivery options are also unavailable.
Specific information about a furniture item's delivery time frame and method can be found on the item's product detail page.
Certain items such as hairspray, nail polish remover, nail polish and items containing lithium batteries are required by the US Department of Transportation to be shipped via a ground service. Orders with these shipping requirements cannot be shipped outside of the contiguous US or via Rush or Express shipping methods. Items with special shipping requirements will be noted on the product detail page in the Shipping + Returns section.
To track your order, please click here and enter your order number and billing zip code. You will then be able to view all of your order and shipping details. If you have an account, you can also view these details in your Order History.