UO MRKT items can be easily identified on the product details page. Look for the UO MRKT badge above the Add to Bag button.

Once you’ve placed an order for a UO MRKT item, you can contact your seller to ask a question or request a return by visiting your order details page.

No, UO MRKT items are excluded from all Urban Outfitters promotions.

No, UO MRKT items are excluded from all discounts.

All UO MRKT orders are sold and fulfilled by the seller.

No, UO MRKT items are not currently eligible for international shipping.

We are unable to make any changes or modifications to your order once it has been placed.

To track your order, please click here and enter your order number and billing zip code.

Order processing time varies by seller, but all sellers will ship your order as soon as possible. Once shipped, your order should arrive within the timeframe stated in your order confirmation email.

You will be charged once your order has been shipped by the seller.

No, UO MRKT items cannot be gift wrapped.

You may be charged an additional shipping fee based on the shipping policy of the UO MRKT seller. Each seller's shipping policy is listed in the Shipping + Returns section of the product details page.

The seller's return policy is listed in the Shipping + Returns section of the product details page. It can also be located in your order and shipping confirmation emails.

UO MRKT returns must be made directly to the seller. Most UO MRKT sellers will include a pre-paid return label in your package. This should be used to send your return back to the seller. If you don’t have a return label, please visit your order details page to contact your seller and initiate a return. Your seller will provide you with further instructions. Please ensure your return is in original condition, with original packaging, and packed securely. UO MRKT sellers are not responsible for any external brand items accidentally shipped to them.

No, UO MRKT items cannot be returned to any of our Urban Outfitters store locations. All eligible UO MRKT returns must be made directly to the UO MRKT seller.

To exchange an item, return the original item following the seller's return policy. Then place a new order for the item you wish to purchase. Items cannot be exchanged for store credit.

Restocking fees or return shipping fees may be deducted from your refund, depending on the seller's Shipping + Returns policy. You can find the seller’s return policy listed in the Shipping + Returns section of the product details page and in your order and shipping confirmation emails. Upon requesting your return, you will receive a pre-paid return shipping label that you may use to ship your items back to the seller.

Once the seller receives the returned item, it may take up to 7-10 business days for customers to receive a refund in the original form of payment. The time it takes to receive a refund will vary based on how long it takes the seller to process the return.

Please contact the seller directly by visiting your order details page. Here, you can reach out to your seller directly and request a return.

Please click here to fill out our UO MRKT seller application.