Physical Gift Cards are issued in US or CA dollars and will be mailed to the gift recipient via USPS First Class Mail. Please allow 7 business days for delivery. We can expedite Gift Cards for an additional charge.Please note, we are unable to send expedited Gift Cards to a P.O. Box, Alaska, Hawaii, US territories, APO/FPO addresses, and all addresses outside of North America.

E-Gift Cards are sent to your selected recipient via email. E-Gift Cards are sent within an hour of being ordered. You will receive an email confirmation that your E-Gift Card was sent, along with the email address it was sent to.Don't want to send it right away? You can also choose a future date for delivery!

Both UrbanOutfitters.com issued E-Gift Cards and store issued Gift Cards are redeemable online or in any of our Urban Outfitters stores located within North America.To redeem a Gift Card on UrbanOutftters.com, select "Use a Urban Outfitters Gift Card" on the Payment page at Checkout. Type your Gift Card number into the field. E-Gift Card numbers will have a PIN which must also be entered. We suggest typing the information directly into the field instead of copying and pasting.

Gift Cards that are purchased through the UrbanOutfitters.com website or any of our affiliate Urban Outfitters stores are bearer documents. Urban Outfitters is unable to reissue Gift Cards that have been lost or stolen. Merchandise Cards issued in a UO store cannot be reissued if lost or stolen.

Physical Gift CardsIf items purchased on UrbanOutfitters.com are returned to our warehouse, an E-Gift Card will in the amount of the credit will be issued and emailed to you.If items are returned to an Urban Outfitters store, the store will issue a merchandise credit card in the amount of the credit.E-Gift CardsIf items purchased on UrbanOutfitters.com are returned to our warehouse, a new E-Gift Card in the amount of the credit will be issued and emailed to you.If items are returned to an Urban Outfitters store, the store will be refunded the original form of payment and a new E-Gift Card will be automatically emailed to you. If you prefer, the store can also issue a merchandise credit card instead.If Two Or More Payment Methods Are UsedIf you have used two or more pay methods for a purchase and items are returned, the credit card will be refunded first followed by the Gift Card.Please note: Gift Cards cannot be returned or exchanged.

You can check your balance anytime here, by calling (800) 920-5656, or visiting any of our Urban Outfitters stores.