Orders + Payments
Orders
To track your order, please click here and enter your order number and billing post code. You will then be able to view all of your order and shipping details.Alternatively, choose one of the following links:Simply click on the link for the delivery method you chose below and type in the tracking number from your order confirmation email.UK Standard Delivery - please track your delivery with Royal Mail.UK Next Working Day Delivery - please track your delivery with EvriEverywhere else - please track your delivery with Metapack.If you’re having trouble tracking your order, get in touch with us here.
We start processing your order as soon as you submit it, so we are unable to add or remove items after you complete it. However, you can return any items you don’t want; find out how here.
We start processing your order as soon as you submit it, so you will need to receive and then return the order. Find out about how to return items here.
To find out about cancelling your order under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, please see below.
Our Right To Cancel
Please note that this right to cancel is additional to your other statutory rights as a consumer and our standard returns and exchanges policy.
If you are a consumer (i.e. you are not a business and you are not purchasing products from us for purposes which are wholly or mainly in connection with any business you may have or trade you run), you have the right to cancel the contract formed with us when you purchased products on the Site. You can cancel the contract for any reason and at any time within the cancellation period (see below).
Cancellation Period
The cancellation period starts when we send you the dispatch confirmation email (this email indicates that your order has been accepted by us and, therefore, that a contract has been formed between us) and ends 14 calendar days after the day on which the product(s) is/are delivered to you. If you ordered multiple products in a single order and we ship those products in separate deliveries to you, the cancellation period will end on the 14th day starting from the day after you received the last of the products in that order. Calculating the cancellation period can be tricky, so here is an illustration to help you figure out how long you have:
1.You place an order on 1 April.
2.We send you a dispatch confirmation email on 3 April. This is the date when the contract between us is formed.
3.You receive delivery of your products on 7 April.
4.The period for cancelling the contract starts on 3 April and ends on 21 April (i.e. it ends 14 calendar days starting from the day after delivery). Weekends, bank holidays and public holidays are counted when you calculate the 14 days.
How To Exercise The Right To Cancel
To cancel a contract as above, you need to:
1.Inform us of your decision to cancel the contract.
To do this, you can either complete our Cancellation Form or send us an email/letter clearly stating that you wish to cancel your contract. Either way, you must send your completed Cancellation Form or your email/letter to our Customer Services address before the end of the 14 day cancellation period.
2.Send the products back to us at:
Urban Outfitters Europe Returns URBN UK Ltd, Unit 3, Forli Strada, Alwalton, PE7 3HH.
You must do this no later than 14 days after you notified us of the cancellation. Again, weekends, bank holidays and public holidays are counted when you calculate the 14 days. For furniture, you must contact our Customer Services team to arrange a collection. Please note that if you cancel the contract, you will have to pay the cost of returning the relevant products to us. Please also note that if you cancel the contract the products must be returned by post and cannot be returned to store. We are not obliged to give you a refund until we receive the products back from you or we receive evidence from you that you have sent them back to us. We strongly recommend that you send the products using a secure or trackable method, i.e. recorded or special delivery, and that you keep hold of your proof of postage.
What Happens Next?
Provided that you have cancelled the contract as above and we have received the products back from you (or you have provided us with evidence that you have sent the products back to us) within 14 days of cancelling the contract, we will reimburse all payments received from you in respect of the products including delivery charges up to the value of the least expensive type of standard delivery offered by us. We may make a deduction from the reimbursement for loss in value of any products supplied, if the loss is the result of unnecessary handling by you (for example, if you have handled the products beyond the sort of handling that might reasonably be allowed in a shop).
The reimbursement will be paid (using the same means of payment that you used for the original transaction) within 14 days after receiving the returned products or the evidence that the products were sent. In the case of products that we have agreed to collect (i.e. furniture), the reimbursement will be paid within 14 days after the day you notified us of the cancellation. Please note that this cancellation right does not apply to: (1) any personalised products; (2) any products made to your specifications; (3) any audio/video recordings or computer software supplied to you in sealed packs that are unsealed after delivery; or (4) other products which we have specified as non-returnable in our policy.
We start processing your order as soon as you submit it, so you will need to receive and then return the order. Find out about how to return items here.
To find out about cancelling your order under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, please see below.
Our Right To Cancel
Please note that this right to cancel is additional to your other statutory rights as a consumer and our standard returns and exchanges policy.
If you are a consumer (i.e. you are not a business and you are not purchasing products from us for purposes which are wholly or mainly in connection with any business you may have or trade you run), you have the right to cancel the contract formed with us when you purchased products on the Site. You can cancel the contract for any reason and at any time within the cancellation period (see below).
Cancellation Period
The cancellation period starts when we send you the dispatch confirmation email (this email indicates that your order has been accepted by us and, therefore, that a contract has been formed between us) and ends 14 calendar days after the day on which the product(s) is/are delivered to you. If you ordered multiple products in a single order and we ship those products in separate deliveries to you, the cancellation period will end on the 14th day starting from the day after you received the last of the products in that order. Calculating the cancellation period can be tricky, so here is an illustration to help you figure out how long you have:
1.You place an order on 1 April.
2.We send you a dispatch confirmation email on 3 April. This is the date when the contract between us is formed.
3.You receive delivery of your products on 7 April.
4.The period for cancelling the contract starts on 3 April and ends on 21 April (i.e. it ends 14 calendar days starting from the day after delivery). Weekends, bank holidays and public holidays are counted when you calculate the 14 days.
How To Exercise The Right To Cancel
To cancel a contract as above, you need to:
1.Inform us of your decision to cancel the contract.
To do this, you can either complete our Cancellation Form or send us an email/letter clearly stating that you wish to cancel your contract. Either way, you must send your completed Cancellation Form or your email/letter to our Customer Services address before the end of the 14 day cancellation period.
2.Send the products back to us at:
Urban Outfitters Europe Returns URBN UK Ltd, Unit 3, Forli Strada, Alwalton, PE7 3HH.
You must do this no later than 14 days after you notified us of the cancellation. Again, weekends, bank holidays and public holidays are counted when you calculate the 14 days. For furniture, you must contact our Customer Services team to arrange a collection. Please note that if you cancel the contract, you will have to pay the cost of returning the relevant products to us. Please also note that if you cancel the contract the products must be returned by post and cannot be returned to store. We are not obliged to give you a refund until we receive the products back from you or we receive evidence from you that you have sent them back to us. We strongly recommend that you send the products using a secure or trackable method, i.e. recorded or special delivery, and that you keep hold of your proof of postage.
What Happens Next?
Provided that you have cancelled the contract as above and we have received the products back from you (or you have provided us with evidence that you have sent the products back to us) within 14 days of cancelling the contract, we will reimburse all payments received from you in respect of the products including delivery charges up to the value of the least expensive type of standard delivery offered by us. We may make a deduction from the reimbursement for loss in value of any products supplied, if the loss is the result of unnecessary handling by you (for example, if you have handled the products beyond the sort of handling that might reasonably be allowed in a shop).
The reimbursement will be paid (using the same means of payment that you used for the original transaction) within 14 days after receiving the returned products or the evidence that the products were sent. In the case of products that we have agreed to collect (i.e. furniture), the reimbursement will be paid within 14 days after the day you notified us of the cancellation. Please note that this cancellation right does not apply to: (1) any personalised products; (2) any products made to your specifications; (3) any audio/video recordings or computer software supplied to you in sealed packs that are unsealed after delivery; or (4) other products which we have specified as non-returnable in our policy.
All items are subject to availability. Usually, if an item is showing on our website then it is available to order. However, during exceptionally busy periods, demand can sometimes outweigh the amount of stock we have and we may not be able to fulfil your order. If this is the case, we will let you know as soon as we can.
Can't see all the items you ordered. Don't worry, your order may be delivered in more than one parcel. As soon as we've sent out the remaining items, we'll send you an e-mail confirming this, alongside all the details on how to track your parcel. If you have any further questions, please contact our customer services team here.
If you have any problems with your order, our customer services team are on hand to help here!
Payments
In any of the following ways:
Visa, Visa Delta, Visa Electron, MasterCard, American Express, Maestro, PayPal, Apple Pay, Klarna and Clearpay*.We can only accept payment in GBP or Euros. International credit card providers or banks (excluding UK or EU) will determine the exchange rate, and may add an additional processing or administration charge which the cardholder will be liable to pay. *From 6th June 2016 we can no longer accept PayPal payments from Turkey.
Visa, Visa Delta, Visa Electron, MasterCard, American Express, Maestro, PayPal, Apple Pay, Klarna and Clearpay*.We can only accept payment in GBP or Euros. International credit card providers or banks (excluding UK or EU) will determine the exchange rate, and may add an additional processing or administration charge which the cardholder will be liable to pay. *From 6th June 2016 we can no longer accept PayPal payments from Turkey.
Yes, all product prices shown on the website are inclusive of any applicable UK VAT. For those customers wishing to claim back VAT on orders outside of the EU, please note that unfortunately we do not refund any VAT requests.
If you’ve paid by debit or credit card, your card will only be charged once we’ve dispatched your order. For information on PayPal payments please see www.paypal.com.We do our best to keep these dates accurate, but please be aware that, in rare circumstances, we may experience delays. In this case, we will email you the new expected delivery date.
You’ll see the option to ‘Enter a Promo Code’ at the online checkout. To redeem the offer, just enter your code into the box. Only one code can be used per transaction. Make sure you do this before placing your order - promotion codes cannot be applied afterwards. T&C apply.
If you see that price changes have been made to an item you have recently purchased, this can be for a variety of reasons such as stock, promotions, or demand from customers. Please note that, unfortunately, we are not able to adjust prices or offer a refund or credit for the difference in price. Please contact us if you have any questions about pricing.
For information on gift cards, please click here!
Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 200,000 online stores. Over 85 million consumers worldwide have trusted Klarna to securely handle their payments.How does Pay later in 30 days work? Once your order is confirmed, you'll receive an email with payment instructions within two days from Klarna. You'll then have 30 days to try on your order and only pay when you’re happy. Complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card in Klarna.app or by logging into www.klarna.com/uk.How does Pay later in 3 interest-free instalments work? Pay later in 3 interest-free instalments will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by Urban Outfitters and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. You can always monitor your payments’ schedule in the Klarna app.*Klarna’s Pay in 3 instalments and Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.I still have questions regarding payment, how can I get in touch? Visit Klarna app Klarna’s Customer Service page for a full list of FAQ’s, live chat and telephone options.