Returning from the UK is free, if you have purchased at www.urbanoutfitters.com/en-gb/. Here’s some simple steps on how you do it:

1. Find Your Order Number:

Sign into your UO account, and in the Order History section select the order you wish to return. Then click the ‘Create A Return' button and now you’re all set to start your returns process. Don’t have a UO account yet? Don’t worry, simply click here and enter your Order Details to start the process.

2. Your pre-paid returns label:

Follow the instructions to either print your returns label or to obtain a QR code for your return and then select the items you wish to return. When you have finished this part, you will receive an email with your tracking information and a copy of your returns label or QR code.

3. Secure Package:

Simply put the items you are returning inside secure packaging and make sure to remove or cover the original shipping label. Attach your new return label to the package or print your label by showing your QR code at a drop-off point. Now you’re all set to return your parcel at your most convenient location.

Keep hold of your proof of postage until the full refund has been issued.

Once your package has been received by our Returns team, you will receive a refund notification from us when your return has been processed and your refund will take 3-5 working days to come back to your original method of payment. Please note: during our busier periods, please allow up to 28 days for processing returns.

*Orders placed separately cannot be returned as one. Combining orders could slow the returns process and result in a delay in your receiving your refund. Please be aware any labels used that are not generated through our online portal will not be recognised and could result in your return being rejected by the returns partner.

From 1st February 2024 you can enjoy fast and free returns for online orders in store. You can return your online order by post. We offer a fully tracked service with a 2€ postage charge if you have purchased at www.urbanoutfitters.com/de-de/. Here’s some simple steps on how you do it, you will need a printer to hand:

1. Find Your Order Number:

Sign into your Urban Outfitters account, and in the Order History section select the order you wish to return. Then click the ‘Create A Return' button and now you’re all set to start your returns process. Don’t have a Urban Outfitters account yet? Don’t worry, simply click here and enter your Order Details to start the process.

2. Printable pre-paid returns label:

Follow the instructions to print your returns label for your return and then select the items you wish to return. When you have finished this part, you will receive an email with your tracking information and a copy of your returns label.

3. Secure Package:

Insert all the items you are returning inside secure packaging, complete with the packing list that the returns portal will generate. This is really important, to ensure the returns team can easily identify your order and process the refund quickly (Make sure to remove or cover the original shipping label and reattach your new return label to the package).

4. Now you’re all set, and just drop off to your Local Post Office.

Keep hold of your proof of postage until the full refund has been issued

Once your package has been received by our Returns team, you will receive a refund notification from us when your return has been processed and your refund will take 3-5 working days to come back to your original method of payment. Please note: during our busier periods, please allow up to 28 days for processing returns.

*Orders placed separately cannot be returned as one. Combining orders could slow the returns process and result in a delay in your receiving your refund. Please be aware any labels used that are not generated through our online portal will not be recognised and could result in your return being rejected by the returns partner.

You can return your online order by post. We offer a fully tracked service with a 5€ postage charge if you have purchased at https://www.urbanoutfitters.com/en-gb/. Here’s some simple steps on how you do it:

1. Find Your Order Number:

Sign into your UO account, and in the Order History section select the order you wish to return. Then click the ‘Create A Return' button and now you’re all set to start your returns process. Don’t have a UO account yet? Don’t worry, simply click here and enter your Order Details to start the process.

2. Printable or QR code of your pre-paid returns label:

Follow the instructions to either print your returns label or to obtain a QR code for your return and then select the items you wish to return. When you have finished this part, you will receive an email with your tracking information and a copy of your returns label

3. Secure Package:

Simply insert the items you are returning inside secure packaging and make sure to remove or cover the original shipping label and reattach your new return label to the package. Now you’re all set, and just drop off to your Local Post Office.

Keep hold of your proof of postage until the full refund has been issued.

Once your package has been received by our Returns team, you will receive a refund notification from us when your return has been processed and your refund will take 3-5 working days to come back to your original method of payment. Please note: during our busier periods, please allow up to 28 days for processing returns.

*Orders placed separately cannot be returned as one. Combining orders could slow the returns process and result in a delay in your receiving your refund. Please be aware any labels used that are not generated through our online portal will not be recognised and could result in your return being rejected by the returns partner.

We currently only provide free online returns in the UK.

If you are returning from any other location you will need to:

1. Package item(s) securely.

2. Post your return, using your preferred international shipping courier, to the address below:

Urban Outfitters Returns
Bleckmann Nederland B.V.
Newton 4-5,
7609 RR Almelo
Netherlands

Please note delivery charges & any duties/taxes are non-refundable.

3. The package is your responsibility until it arrives at our warehouse. Therefore, please ensure you send the parcel using any secure and traceable method i.e. recorded/special delivery, and retain your proof of postage receipt. Please be sure your package is insured and prepaid.

4. You will receive a confirmation email when we have received your return and processed your refund, this can take up to 28 days.

*Refunds will be credited back via your original method of payment. Please allow up to 28 days for your refund to appear on your bank statement. (If for any reason we are unable to issue a refund via the original method of payment, we will contact you to arrange an alternative. Delivery charges are non-refundable).

We currently only provide free returns in the UK.

If you are returning from any other location you will need to:

1. Package item(s) securely.

2. Print 3 copies of the return commercial invoice and sign them. Attach one commercial invoice to the outside of your returns parcel and hand the remaining two invoices to the shipping courier. To locate your commodity code, please contact Customer Service. 

3. Post your return, using your preferred international shipping courier, to the address below:

URBN UK Returns LTD

Unit 3,

Forli Strada,

Alwalton Hill,

Peterborough

PE7 3HH

United Kingdom





Please note delivery charges & any duties/taxes are non-refundable.

3. The package is your responsibility until it arrives at our warehouse. Therefore, please ensure you send the parcel using any secure and traceable method i.e. recorded/special delivery, and retain your proof of postage receipt. Please be sure your package is insured and prepaid.

4. You will receive a confirmation email when we have received your return and processed your refund, this can take up to 28 days.

Taxes and duties on international orders
Urban Outfitters are not responsible for orders returned to us in error or any additional costs of clearing customs when attempting to return your parcel. It is advised to fill out a commercial invoice form highlighted above. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

*Refunds will be credited back via your original method of payment. Please allow up to 28 days for your refund to appear on your bank statement. (If for any reason we are unable to issue a refund via the original method of payment, we will contact you to arrange an alternative. Delivery charges are non-refundable).

You can return items back to any Urban Outfitters Store. Please note orders placed in GBP must be returned to a UK store and orders placed in Euro's to a European store, excluding concessions.

Purchases made in-store must be returned in the same country of purchase. Please refer to the returns policy on the back of your receipt.What you need to return an online purchase in store:

1. Items to return
2. Order confirmation email, order dispatch email or returns note.
3. The card used for purchase – we can only refund to the card used for original payment. Items purchased in store will need to be returned to one of our stores directly, not sent to our warehouse.

*Please note furniture items and shoes cannot be returned to our stores.

If you are a consumer (i.e. you are not a business and you are not purchasing products from us for purposes which are wholly or mainly in connection with any business you may have or trade you run), you have the right to cancel the contract formed with us when you purchased products on www.urbanoutfitters.com/en-gb. You can cancel the contract for any reason and at any time within the cancellation period (see below).Please note that this right to cancel is additional to your other statutory rights as a consumer and our standard returns and exchanges policy. If the item you have bought is faulty or damaged, please see 'What are my consumer rights if items are faulty?'.How Does the Cancellation Period WorkThe cancellation period starts when we send you the dispatch confirmation email and ends 14 calendar days after the day on which the product(s) is/are delivered to you. If you ordered multiple products in a single order and we ship those products in separate deliveries to you, the cancellation period will end on the 14th day starting from the day after you received the last of the products in that order.Calculating the cancellation period can be tricky, so here is an illustration to help you figure out how long you have:

1. You place an order on 1 April.
2. We send you a dispatch confirmation email on 3 April.
3. You receive delivery of your products on 7 April.
4. The period for cancelling the contract starts on 3 April and ends on 21 April (i.e. it ends 14 calendar days starting from the day after delivery). Weekends, bank holidays and public holidays are counted when you calculate the 14 days.

How To Exercise The Cancellation RightTo cancel an online order, just follow these instructions:

1. Let us know you are planning to cancel. To do this, you can either complete our Cancellation Form or send us an email/letter clearly stating that you wish to cancel your contract. Either way, you must 2. send your completed Cancellation Form or your email/letter to our Customer Services address before the end of the 14 day cancellation period.

You must do this no later than 14 days after you notified us of the cancellation. Again, weekends, bank holidays and public holidays are counted when you calculate the 14 days. For furniture, you must contact our Customer Services team to arrange a collection.Please note that if you cancel the contract, you will have to pay the cost of returning the relevant products to us. Please also note that if you cancel the contract the products must be returned by post and cannot be returned to store.We are not obliged to give you a refund until we receive the products back from you or we receive evidence from you that you have sent them back to us. We strongly recommend that you send the products using a secure or trackable method, i.e. recorded or special delivery, and that you keep hold of your proof of postage.What Happens Next?Provided that you have cancelled the contract as above and we have received the products back from you (or you have provided us with evidence that you have sent the products back to us) within 14 days of cancelling the contract, we will reimburse all payments received from you in respect of the products including delivery charges up to the value of the least expensive type of standard delivery offered by us. We may make a deduction from the reimbursement for loss in value of any products supplied, if the loss is the result of unnecessary handling by you (for example, if you have handled the products beyond the sort of handling that might reasonably be allowed in a shop).The reimbursement will be paid (using the same means of payment that you used for the original transaction) within 14 days after receiving the returned products or the evidence that the products were sent. In the case of products that we have agreed to collect (i.e. furniture), the reimbursement will be paid within 14 days after the day you notified us of the cancellation.Please note that this cancellation right does not apply to: (1) any bespoke and customised products; (2) any products which will deteriorate or expire rapidly; (3) any audio/video recordings or computer software supplied to you in sealed packs that are unsealed after delivery; or (4) products supplied to you sealed for health protection or hygiene reasons that are unsealed after delivery (e.g. cosmetics, swimwear and intimate apparel).Our Right to Cancel During busy periods - such as sale, promotions, or Christmas - demand for a product can sometimes outweigh the amount of stock we have, which can result in us not being able to fulfill your order. If this does happen, we will let you know as soon as possible. Unfortunately, as this is out of our control, we will not be able to offer any additional compensation for the disappointment of not being able to complete your online order and we apologise in advance for the inconvenience this may cause.

If you’ve received a faulty or damaged item, please contact us with your Order Number and describe the item's fault.

Please note we cannot repost items to you that have been deemed faulty or unable to be re sold.
UK Orders: We will then send you a free returns postage label.European & International Orders: We will refund the postage cost you incur to return the item (Up to the value of £10)You have 30 days from the date of delivery to return your order. For faulty items that have been worn/used or for returns outside our Returns Policy, please email us for further assistance. These may be accepted at the discretion of Urban Outfitters.

The UK Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your item you’re entitled to the following:

Up to 30 days	If your goods are faulty, you can get a refund.
Up to 6 months	If it can't be repaired or replaced, then you're entitled to a full refund in most cases.
Up to 6 years	If the goods do not last a reasonable length of time, you may be entitled to some money back.

Please note that this is just a summary of some of the key rights provided by the UK Consumer Rights Act 2015 and does not affect your statutory rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call the Citizens Advice consumer helpline on 03454 04 05 06.If you’ve been unlucky enough to receive a faulty, damaged or incorrect item, please contact our Customer Services team as soon as possible stating your Order Number and the nature of the fault.UK Orders: We will then send you a free returns postage label. European & International Orders: We will reply to your email as soon as possible, with more information and details of your next steps.If a dispute cannot be resolved you have the right to take legal action. Note that in addition to taking your claim to court, you may also consider using a certified alternative dispute resolution provider such as the Retail Ombudsman. We are not obliged to submit to the Retail Ombudsman’s dispute resolution process (or any other alternative dispute resolution provider).In addition, please note that disputes may be submitted for online resolution to the European Commission’s Online Dispute Resolution Platform.

1. Swimwear and intimates must be returned unworn, in the original packaging and with tags. Hygiene strips must be untouched. Due to hygiene reasons underwear and face masks cannot be returned.
2. Shoes must be not be worn outside until you are certain you are keeping them.
3. Earrings cannot be returned.
4. Electrical items with a seal, can be only be returned in accordance with your statutory rights, when the security seal has been broken.
5. Our gift cards are not returnable or refundable. All our gift cards last for two years from purchase and can be used in multiple transactions until the credit runs out.

As a consumer you have right to cancel the contract you formed with us when you purchased products on www.urbanoutfitters.com/en-gb. You can cancel the contract for any reason and at any time within the cancellation period. Please be aware, we start processing your order as soon as you submit it, so you will need to receive and then return your order. For more info on how to exercise your cancellation rights – click here!

If you've purchased an item on our USA site that you wish to return please check their returns policy here.

I've returned the wrong item - what do I do?
We can’t be held accountable for accidental returns, including items from other retailers or personal items. We can’t arrange to send the item/s back to you and, unfortunately don’t offer compensation. We’re sorry for not being able to help any further.

Changed your mind about a furniture piece you bought online?

1. We will be happy to accept the item back for a refund if it's unused, in resaleable condition and wrapped in its original packaging.
2. It's within 30 days from the date of delivery.
3. Your return will be processed, and refunds will be made within 28 days.

*Please note you cannot return furniture to our stores.

Contact customer services and provide them with the following information:

1. Your order number
2. The item you would like to return and the reason(s) why
3. A few suitable collection dates (all-day service) We will try to accommodate the date(s) provided however, if your furniture piece is oversized, our courier may need to arrange a more convenient collection date with you directly – if this is the case, we will let you know.

Unfortunately, we don’t currently offer an exchange service on our furniture products.

After your order is placed, you have a short window of time to cancel any or all items in your order. If you are unable to cancel, you can return or exchange any or all items in your order after you receive your it.

To cancel any or all items in your order, visit your Order Details page here. If we are able to cancel, you will see a button that says Cancel Order. If you do not see the Cancel Order button, we are unable to cancel any or all items in your order before it ships.Once your order is sucessfully cancelled, you will receive a confirmation email. Please allow 3-5 working days for pending charges to be removed from your account.

We start preparing orders to ship shortly after orders are placed. If you are unable to cancel any or all items in your order, it means we are already working on getting it to you! If you change your mind and are unable to cancel, you can return or exchange items after you receive them.

If part of your order is on backorder and you've changed your mind about the backordered item(s), you can contact us to cancel.

We start working on your order as soon as we get it, so we are unable to make any changes or modifications to an order after it has been placed and confirmed. If you have made an error when placing your order then not to worry, there is a short window of time in which you can cancel any or all items in your order, please visit the order details page if you wish to cancel.