All orders shipping to Canada are subject to duties, taxes and other fees assessed by the Canadian government.
We offer several options for orders shipping to Canada, including Import Fees prepaid options. Import Fees include all duties, taxes and related administrative expenses to send the goods to your "ship to" location.
When selecting Import Fees prepaid shipping methods, an Import Fee will be added to your total billed at Checkout. You will be charged a fee equivalent to the duties, taxes and other applicable cross-border fees when you place your order.
By selecting Import Fees prepaid shipping methods, the total billed at Checkout is guaranteed. You won’t have to pay anything additional at the time of delivery. If you return your items, these fees are refundable if eligible.
By selecting Import Fees due upon delivery shipping methods, you are responsible for paying all duties, taxes and other fees assessed by the Canadian government. Import Fees will be assessed upon delivery and are nonrefundable.
When you place an international order, you authorize our broker to act as your agent to submit shipments to customs and other regulatory agencies for clearance.
For orders shipping to Canada, title to the items in your order is transferred from UO to you when your credit card is charged and your items are transferred to a common carrier for shipment. The transfer of risk of loss from UO to you and legal delivery with respect to the items in your order occurs upon the transfer of your items to a common carrier for shipment to you. This transfer of title does not affect our returns policy, available here.
By ordering goods from UO, I hereby authorize Asendia chosen by UO to act as my agent, and to transact business with the Canada Border Services Agency (CBSA) to clear my merchandise, account for duties and taxes, to return merchandise to UO, and prepare and submit refund claims on my behalf for any merchandise that I return. I understand that the CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the broker, and that I will obtain the refund directly from UO. Further, I also authorize the customs broker to endorse any refund cheque issued by the CBSA in my name, so that UO can be reimbursed.
Delivery to PO Boxes in CA is unavailable.
Please note that all product-related issues, such as missing or damaged items/packages, must be reported within 30 days of the shipping date.
Canada Post Delays
Packages shipping to and from Canada via Canada Post may experience delays. We recommend bringing any return items back to your local store or returning via your own trackable method to avoid delays with receiving your refund or exchange. We apologize for the inconvenience and appreciate your patience
Shipping
| Method | Shipping Time | Cost |
|---|---|---|
| Standard | Arrives in 7-10 business days | CA$15 |
| Express | Arrives in 5-7 business days | CA$29.95 |
Please note that our delivery options refer only to the delivery time frame and not to the time required to prepare your order. While most orders are ready for shipping within 1 to 2 days of ordering, some orders may take additional time.
To track your order, please click here and enter your order number and billing zip code. You will then be able to view all of your order and shipping details.
Most orders will ship out within 1 to 2 business days of ordering. Orders are subject to verification and approval before shipping and may take up to 48 hours to process. Please note that we do not ship on Saturdays, Sundays or holidays. While we will do all we can to ensure your order is delivered on time, UrbanOutfitters.com cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.
We start working on your order as soon as it is placed, so we are unable to make any changes or modifications to an order after it has been placed.
You will be charged when your order, or a portion of your order, has shipped. You will only be charged for the items that are shipped, along with applicable shipping and tax rates.
Once your order has shipped, you will receive an email. Click here to check the status of your order. If you are a registered user, simply log in to your account. Guest users must enter their order number and billing zip code.
Yes, we do ship to Northwest, Nunavut, and Yukon Territories. Please note that your order will ship via our Standard method and could take up to 20 days to arrive.