Reason for the Recall
We continually monitor all our products for quality and safety, and recent testing has identified that this product may not meet UK safety requirements for furniture and sleeping products and may pose a potential fire risk. Your safety is extremely important to us, and we have therefore initiated a full recall of this item.



Immediate Safety Actions
Please take the following steps straight away:

- Stop using the Sleepover Roll Mat immediately.
- Keep the product away from any heat or ignition sources, such as matches, lighters, or open flames.



How to Return Your Product and Receive a Refund
To receive a full refund, please arrange a free home collection using the links below. Full instructions can be found on our partner portals.

UK Customers

- Please arrange a large parcel collection using this link
- When prompted, enter ‘Urban Outfitters’ as the retailer’s name.

European Customers

- Please arrange collection using this link

We are committed to maintaining high safety standards and acting quickly when a potential issue is identified. As a gesture of goodwill, in addition to your full refund, you will receive a 15% discount code via email to use on a future purchase, either online or in-store.



Contact Us
If you have any questions or need further assistance, please contact our customer service team using the link below:

productrecalleu@urbn.com