We are required to collect sales tax for deliveries to Washington DC and Puerto Rico, as well as to the following US states: AL, AZ, CA, CO, CT, FL, GA, ID, IL, IN, KS, KY, LA, MA, ME, MD, MI, MN, MO, NE, NJ, NM, NY, NV, NC, OH, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA and WI. The tax rate applied to your order will generally be the combined state and local rate for the address to which your order is shipped. We are required to collect tax on shipping charges when applicable.
Once an order is placed, you will receive an order number and a confirmation email with your order summary. Click here to check the status of your order. If you are a registered user, simply log in to your account. Guest users can enter their order number and billing zip code in the designated fields.
When you place an order, your credit or debit card is initially authorized (not charged) to ensure funds for the order are available. This authorization hold (not charge) will occur every 7 business days until your order ships. You will be charged when your order, or a portion of your order, has shipped. You will only be charged for the items that are shipped, along with applicable shipping and tax rates.
We start working on your order as soon as it is placed, so we are unable to make any changes or modifications to an order after it has been placed and confirmed.
Unfortunately, some of our older gift cards cannot be used online. These gift cards can be used at our US stores or used to place an order by phone by calling (800) 282-2200.
Your UO gift card may be used or applied to any purchase at any US Urban Outfitters location or online at www.urbanoutfitters.com. It can be reloaded and is reusable. This card may not be exchanged for cash, unless required by law or when the remaining balance is below $10 and will not be replaced if lost or stolen. Your card balance may be obtained at any Urban Outfitters location, online at www.urbanoutfitters.com or by calling 1-800-920-5656 and is not valid if purchased from a 3rd party site or location.
Occasionally, an item for sale on UrbanOufitters.com has not yet been received at our distribution center or is so popular that it must be restocked. You may order a backordered item to reserve your favorite color and size, but it will not be shipped to you until it is in stock. The expected ship date will be listed when you add an item to your Shopping Bag. Please note: Backorder shipping dates are subject to change in rare instances. We will email you with any date changes.
Yes! UrbanOutfitters.com offers two gift box options. For $4.00 per item, we'll wrap your gift in our tissue paper, seal it with an Urban Outfitters sticker and place it in a special Urban Outfitters box. Want to DIY? For $3.00 per item, you will receive all the materials mentioned above so you can wrap your gift yourself. To select either option, click Add Gift Option during Checkout.
Unfortunately, we are unable to offer gift wrap options for orders shipped outside the US.
Some of our products such as eyewear, phone accessories, electrical cords, upholstered furniture, tableware, holiday/party décor, vinyl, wallets, handbags, luggage, tools, fire pits, planters, terrariums, clutches, totes, jewelry, clothing and accessories may be made of materials containing chemicals identified on California Proposition 65. In accordance with California Proposition 65, we issue the following warning to our California customers: These products may contain one or more chemicals known to the state of California to cause cancer and birth defects or other reproductive harm. For more information regardingProp65 and lead-related FAQs, please click here.