Return any unworn, unwashed or defective merchandise at one of our Canada or US store locations or by mail. Returns made within 30 days of the order shipment date will be refunded to the original form of payment. Returns made after 30 days of the order shipment date will be refunded via an emailed e-merchandise credit.
Returning to a store?
Return to a store: Our US and Canadian stores will gladly accept your UrbanOutfitters.com return - visit our Store Locator to find the store nearest you! Your return must be accompanied by your packing list.
Non-Receipt Returns: Merchandise returned without an original sales receipt will be exchanged the same day for in store merchandise of the current retail price of the item(s) being returned; no online orders or send sales.
Within 30 days: The original method of payment will be refunded in full.
After 30 days or a Gift Return: A merchandise credit will be issued for the price paid.
Please note: Orders placed on UrbanOutfitters.com cannot be returned at our European store locations.
Return by mail with a prepaid (FREE!) SmartLabel:
Return by mail without a prepaid SmartLabel?
Please note: Urban Outfitters is not responsible for any returns that are lost or stolen while in transit.
UrbanOutfitters.com accepts the following forms of payment: Visa, MasterCard, American Express, Discover, JCB, China Union Pay, Dinners Club, PayPal*, Urban Outfitters Gift Cards and Urban Outfitters Store Merchandise Gift Cards.
*Please note, PayPal is unavailable to customers in Turkey.
Occasionally, an item for sale on UrbanOutfitters.com has not yet been received at our distribution center or is so popular that it must be restocked. You may order a backordered item to reserve your favorite color and size, but it will not be shipped to you until it is in stock. The expected ship date will be listed when you add an item to your Shopping Bag.
Please note: Backorder shipping dates are subject to change in rare instances. We will email you with any date changes.
Check Your Order
What's up with my stuff?
Check order status
View order history
Get shipping information
Call us, we are open 24 hours a day, 7 days a week.
We respond to emails within 24-48 hours!