Returns made within 30 days of delivery will be issued a full refund to the original form of payment. Returns made after 30 days and up to one year of delivery will be refunded via an emailed e-merchandise credit. Made-to-order, customizable furniture cannot be cancelled, exchanged or returned. Unfortunately, we cannot refund shipping charges and taxes will be credited in accordance with state laws. Please note: returns must be protected during transit so that they arrive back to us in like-new condition. Shipping fees for returns are the responsibility of the customer.