COVID-19 Updates
April 27, 2020
At Urban Outfitters, the safety and health of our employees and customers is paramount. As we reopen our stores to the public, we are committed to doing so as responsibly and safely as possible. The ways in which we interact with one another and our customers has significantly changed due to the COVID-19 pandemic. As a result, certain policies and procedures have been modified, and new requirements introduced, to ensure we are adhering to applicable health and safety guidelines and complying with state and local law. Learn more about what to expect while shopping or stores.
March 31, 2020
Two weeks ago, we made the difficult but necessary decision to close our retail stores. As a result, today, with heavy hearts, we had to make the hard decision to furlough a number of our employees for the next 60 days. Anyone impacted will continue to receive enrolled benefits during that time and will qualify for other support depending on each country’s governmental scheme and benefit structure. Our past, present and future success is a result of our amazing community of workers, and we look forward to the other side of this when we will rejoin with our UO family, and most of all, to the days when we can rehire the teams and welcome you all back to our stores.
March 14, 2020
To Our UO Community,The global spread of COVID-19 is affecting every one of us. The safety and health of our communities, including our loyal customers and dedicated associates, is always of the utmost importance to us. Therefore, we wanted to share an update on how Urban Outfitters is responding. In an effort to protect our communities, we have decided to close all of our global stores. Because the situation is complex and evolving rapidly, our plans may change. And if they do, we’ll let you know.While we’ll miss seeing you in our stores, our website and app are always open (let us give you a break from the news). We’d like to hear from you and to be a part of our community’s conversation in the days and weeks to come. Reach out to us on our social channels --@urbanoutfitters -- and share with us what you’re doing and thinking about.Look out for one another, and be safe. We’re excited to see you soon.The Urban Team
FAQs
Yes! Our customer service team is available to help answer your questions. Please visit our contact us page for up-to-date contact options.
Our fulfillment centers and carrier networks are open and operational. You may experience temporary delays in the ordering process as a result of the additional safety measures we are employing to help protect our teams. At checkout, we’ll provide you with an estimated delivery date for your order based on your shipping method. Any delays or changes to your order timing will be communicated via email. Our carriers are maintaining normal delivery operations except where limited by government restrictions.
As soon as you place your order, we start working on it right away. Unfortunately, we can't make changes to an order once it's placed. In limited circumstances with specific carriers, we can request a package intercept. Contact us as soon as possible for assistance.
For addresses impacted by government restrictions, our carriers will hold your order at one of their facilities until they are able to deliver your items. Your health and well-being are our highest priority during this challenging time and we apologize for the unexpected delay. For furniture orders, our delivery partners will contact you to reschedule your delivery.
Once your order is placed, we start working on it right away. At this time, we are unable to delay or hold shipments.
Items purchased in-store can only be returned to a store location. All direct purchases can still be returned via mail. Check out our Returns + Exchanges page for more info.
Due to COVID-19 and the temporary closure of our stores, we are unable to fulfill In-Store Pickup orders. We have cancelled any open orders and you will not be charged. We apologize for any inconvenience this may cause. Though many of our stores are still closed, we will offer Curbside Pickup for select stores! This option will be similar to In-Store Pickup, except when you arrive to pick up your order, you will call the store to let them know you are outside and provide your order number. An associate will bring your order right out!
For online purchases, we are still honoring our normal one time adjustment if an item goes on sale with 14 days of your shipment date. Please contact us for help in getting that processed.We will be extending our price adjustment policy outside the 14-day timeframe for in-store purchases only. For full-price items purchased in a store prior to our store closures, we will honor a one-time price adjustment for an additional 14 days from our reopening date.