Unfortunately, we are unable to provide a pre-paid SmartLabel for International orders. Please be sure to send your return or exchange using a method that provides a tracking number so you can follow its journey!
- Simply fill out the return & exchange form on your packing list and place it in a securely sealed shipping container, making sure that all old shipping labels are removed or obscured.
- Mail your return to:
Attn: Returns Department
766 Brackbill Rd
Gap, PA 17527
- Remember to save a copy of your 12-digit order number found in the upper left-hand corner of your packing list.
Need an exchange? To ensure availability of your replacement item, you may place a new order for the item you would like in exchange. If you would like to make an exchange using your packing list, please keep in mind that the applicable shipping fees will be applied to your new order. Any shipping fees associated with returned or exchanged merchandise is the responsibility of the customer and will not be refunded.
You can also return merchandise ordered online to any of our stores located in the US and Canada. Unfortunately, we are unable to accept returns from Urbanoutfitters.com at our locations outside of the US or Canada.