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Ordering & Payment

What payment methods does Urban Outfitters accept?

UrbanOutfitters.com accepts the following forms of payment: Visa, MasterCard, American Express, Discover, JCB, China Union Pay, Dinners Club, PayPal*, Urban Outfitters Gift Cards and Urban OutfittersStore Merchandise Gift Cards.

*Please note, PayPal is unavailable to customers in Turkey.

Will I be charged sales tax?

We are required to collect sales tax for deliveries to the following US states: AL, AZ, CA, CO, CT, FL, GA, ID, IL, IN, KS, KY, LA, MA, ME, MD, MI, MN, MO, NE, NJ, NM, NY, NV, NC, OH, OR, PA, RI, SC, TN, TX, UT, VA, VT, WA, WI + Washington DC. The tax rate applied to your order will generally be the combined state and local rate for the address to which your order is shipped. We are required to collect tax on shipping charges when applicable.

What is the status of my order?

Once an order is placed, you will receive an order number and a confirmation email with your order summary. Click here to check the status of your order. If you are a registered user, simply log in to your account. Guest users can enter their order number and billing zip code in the designated fields.

When will I be charged?

When you place an order, your credit or debit card is initially authorized (not charged) to ensure funds for the order ar available. You will be charged when your order, or a portion of your order, has shipped. You will only be charged for the items that are shipped, along with applicable shipping and tax rates.

How do I track my order?

To track your order, please click here and enter your order number and billing zip code. You will then be able to view all of your order and shipping details.

Where can I use my gift card?

UO gift cards issued in US currency may be used to purchase items on our US website and in any of our US store locations.

I purchased an item on backorder – what now?

Occasionally, an item for sale on UrbanOufitters.com has not yet been received at our distribution center or is so popular that it must be restocked. You may order a backordered item to reserve your favorite color and size, but it will not be shipped to you until it is in stock. The expected ship date will be listed when you add an item to your Shopping Bag.

Please note: Backorder shipping dates are subject to change in rare instances. We will email you with any date changes.

Can I request an item be gift wrapped?

Yes! UrbanOutfitters.com offers two gift box options. For $4.00 per item, we'll wrap your gift in our tissue paper, seal it with an Urban Outfitters sticker and place it in a special Urban Outfitters box. Want to DIY? For $3.00 per item, you will receive all the materials mentioned above so you can wrap your gift yourself. To select either option, click Add Gift Option during Checkout.

Unfortunately, we are unable to offer gift wrap options for orders shipped outside the US.


What qualifies as restricted merchandise?

We are unable to ship certain items outside of the contiguous US, including some Apartment, Beauty and other select items. Restricted items are noted in the product details and in your Shopping Bag.

What qualifies as ground restricted merchandise?

Some items can only be shipped via a ground shipping service and cannot be expedited or shipped outside of the contiguous US, including certain Beauty products, furniture and other select items. Ground restricted items are noted in the product details and in your Shopping Bag.

What is California Proposition 65?

Some of our products such as eyewear, phone accessories, electrical cords, upholstered furniture, tableware, holiday/party décor, vinyl, wallets, handbags, luggage, tools, fire pits, planters, terrariums, clutches, totes, jewelry, clothing and accessories may be made of materials containing chemicals identified on California Proposition 65. In accordance with California Proposition 65, we issue the following warning to our California customers: These products may contain one or more chemicals known to the state of California to cause cancer and birth defects or other reproductive harm. For more information regardingProp65 andlead-related FAQs, please click here.