Ordering & Payment
Ordering & Payment
Placing a Web Order
When you see an item you like, click on "Add to Bag" and continue shopping until you are ready to complete your purchase. Then, click on the Shopping Bag, located at the top right section of the screen. Click "Checkout" to confirm your items. After you have made any changes and updated the quantities as desired, click on "Place Your Order" to finish.
Please review your order carefully before placing it. Once your order is submitted, we are unable to modify or cancel it.
If you are an international customer, please visit our International Help Page for Return & Exchange information.
Payment Methods
UrbanOutfitters.com accepts:
- Visa
- MasterCard
- American Express
- Discover
- PayPal
- Urban Outfitters Gift Cards
- Store Merchandise Credits
Please note: you will only be charged when your order has shipped. You will only be charged for the items that are shipped to you, along with the applicable shipping and tax charges.
Gift Cards
Not sure what to get that certain someone? A Gift Card is always the perfect size! Gift Cards are available in denominations of $25- $1000 and are redeemable at UrbanOutfitters.com and in our US stores. To order, click here.
To use your Gift Card at Urbanoutfitters.com, simply enter your gift number into the Gift Card field in the Shopping Bag and click "apply." Please note that you must have a credit card entered to make a purchase with a gift card.
Standard Gift Cards
All Standard Gift Cards are sent via Standard US Mail for FREE! If you'd like to expedite a Gift Card purchase, select Next Day or Two Day Service as the shipping method in Checkout. A separate shipping charge ($25 for Next Day Service / $12 for Two Day Service) will appear on your credit card statement.
To order a Gift Card issued in Canadian Dollars please contact one of our Canadian stores and a store associate will be happy to assist you. Gift cards issued in Canadian Dollars are only redeemable in Canadian Urban Outfitters stores.
Gift Card amounts do not count towards discounted shipping or qualify for other discount tiers. Standard Gift Cards cannot be shipped internationally.
If you'd like to check your gift card balance, please click here.
E-Gift Cards
E-Gift Cards are sent via email to your selected recipient. You will receive an email confirmation that the E-Gift Card was sent.
They are redeemable at UrbanOutfitters.com and in our US stores. Gift Card amounts do not count towards discounted shipping or qualify for other discount tiers.
Sales Tax
We are required to collect sales tax for deliveries to the following US states: AL, AZ, CA, CO, CT, DE, FL, GA, ID, IL, IN, KS, LA, MA, MD, MI, MN, MO, NE, NJ, NM, NY, NV, NC, OH, OR, PA, RI, SC, TN, TX, UT, VA, VT, WA, WI and Washington DC. The tax rate applied to your order will generally be the combined state and local rate for the address where your order is shipped. We are required to collect tax on shipping charges where applicable.
Order Confirmation
Once you place your order, you will be given an order number. You will also receive a confirmation email with an order summary.
Order Status
Click here to check the status of your order. If you are a registered user, simply log in to your account. Guest users can enter their order number and billing ZIP code in the designated fields.
Backorders
We sometimes have merchandise for sale that has not yet been received at our distribution center, or that has sold out and is being restocked. You can still order these items to reserve your favorite color or size, and we'll ship them to you as soon as supplies are replenished. The expected ship date for backordered merchandise is listed when you add an item to your bag and also during checkout. We do our best to keep these dates accurate, but please be aware that in rare circumstances we may experience delays, in which case we will email you the new expected delivery date.
If your order contains a mix of in-stock items and backordered items and you select Express Shipping, we will only be able to apply the expedited shipping to the in-stock items. Backordered items cannot be expedited and will ship via Standard Shipping when they arrive. You will not be charged any additional shipping fees when backordered items ship.
Enabling Cookies
In order to checkout on UrbanOutfitters.com, cookies must be enabled within your web browser. For your convenience, we have listed the most common browsers below and links to the steps to enable cookies.
For Internet Explorer, click here.
For Firefox, click here.
For Safari, click here.
For Chrome, click here.
California Proposition 65
Some of our products such as dinnerware, glassware, wallets, handbags, purses, clutches, totes, clothing, accessories, or shoes made of vinyl or imitation leather may contain lead. In accordance with Proposition 65, we issue the following warning to our California customers: "The materials used on the exterior of this product contain lead, a chemical known to the State of California to cause birth defects or other reproductive harm." For more information regarding lead-related FAQs, please click here.
