Ordering & Payment
How Do I Place An Order?
When you see an item you like, click on "add to cart" and continue shopping until you are ready to complete your purchase. Then, click on "Checkout" to confirm your items. After you have made any changes and updated the quantities as desired, click on "Submit Order" to finish.
What Payment Methods Do You Accept?
UrbanOutfitters.com accepts:
- Visa
- MasterCard
- American Express
- Discover
- Urban Outfitters Gift Cards
- Store Merchandise Credits
Will I Be Charged Tax?
We are required to collect sales tax for deliveries to the following states: AL, AZ, CA, CO, CT, DC, FL, GA, ID, IL, IN, KS, LA, MA, MD, MI, MN, MO, NB, NE, NM, NY, NV, NC, OH, OR, PA, RI, SC, TN, TX, UT, VA, VT, WA, WI and Washington, DC. The tax rate applied to your order will generally be the combined state and local rate for the address where your order is shipped. We are required to collect tax on shipping and handling charges where applicable.
How Will I Know That My Order Was Accepted?
After you click "Submit" an e-mail confirmation including an order number will be sent to the e-mail address which you entered on your order form.
UK Customers; please call us at 0800-988-7726, from 7am - 12am, EST.
Can I Add or Remove Items From My Order Once It Is Submitted?
Please note that once your order is submitted, we begin processing your order, which entails a number of steps. During this time we cannot add or remove items from your order.
Can I Cancel My Order After It Has Been Placed?
Please note that once your order is submitted, we begin processing your order, which entails a number of steps. During this time we are unable to modify or cancel your order.
You can check the status of your order by clicking on "Order Status" in the top navigation bar. You can then choose to either sign in and view your entire order history, or search for a specific order by entering the "Order Number" and "Billing Zip Code" in the designated fields.
Once you've found your order, click on the order number to view the entire order. If the order has shipped, click on the tracking number to track the status of your package. You can expect to receive your package in approximately five to seven business days from the date the package shipped.
How Do I Check My Order Status?
You can check the status of your order by clicking on "Order Status" in the top navigation bar. You can then choose to either sign in and view your entire order history, or search for a specific order by entering the "Order Number" and "Billing Zip Code" in the designated fields.
Once you've found your order, click on the order number to view the details. If the order has shipped, click on the tracking number to track the status of your package. You can expect to receive your package in approximately five to seven business days from the date the package shipped.
If you have not created an account, you may call 800-959-8794 8AM - 8 PM Mon - Fri EST to inquire about the status of your order with our Customer Service Department.
What Does "Backordered" Mean?
We sometimes have merchandise for sale that has not yet been received at our distribution center, or that has sold out and is being restocked. You can still order these items to reserve your favorite color or size, and we'll ship them to you as soon as supplies are replenished. The expected ship date for backordered merchandise is listed when you add an item to your basket, and also during checkout. We do our best to keep these dates accurate, but please be aware that in rare circumstances we may experience delays, in which case we will email you the new expected delivery date.
If your order contains a mix of in-stock items and backordered items and you select express shipping, we will only be able to apply the expedited shipping to the in-stock items. Backordered items cannot be expedited and will ship via standard shipping when they arrive.
You will not be charged any additional shipping fees when backordered items ship.
Can I Special Order An Item From A Vendor You Work With?
There are many different vendors, both domestic and international, who manufacture and supply merchandise for UrbanOutfitters.com. Unfortunately, we are not at liberty to disclose our vendor contact information.
What If I Have a Question?
We will do our best to answer any questions that you may have. You may e-mail us at service@urbanoutfitters.com and we will respond to your e-mail within 24 hours.
How Do I Enable Cookies
In order to checkout on UrbanOutfitters.com, cookies must be enabled within your web browser. For your convenience, we have listed the most common browsers below and the steps to enable the acceptance of cookies.
Internet Explorer Versions 6 & 7
- From the Internet Explorer Tools menu, click Internet Options.
- On the Internet Options window, click on the Privacy tab.
- On the Privacy tab, click the Edit button (in IE6) or the Sites button (in IE7) to open the Per Site Privacy Actions window.
- Type http://www.urbanoutfitters.com/urban/index.jsp into the Address of Web Site field and click Allow.
Safari
- From the Safari menu, click Preferences.
- Select the Security icon.
- Under Accept Cookies, click to select the Always option.
- Close the window.
Firefox
- From the Firefox menu, select Tools.
- From the Options menu, select Privacy.
- Check the Accept Cookies from Sites box and the Accept Third Party Cookies box.
What is California Proposition 65, and how does it apply to our products?
Some of our products such as dinnerware, glassware, items used to serve food, wallets, handbags, purses, clutches, totes, clothing, accessories, or shoes made of vinyl or imitation leather may contain lead. In accordance with Proposition 65, we issue the following warning to our California customers: "The materials used on the exterior of this product contain lead, a chemical known to the State of California to cause birth defects or other reproductive harm." For more information regarding lead-related FAQs, we recommend you review http://www.atsdr.cdc.gov/tfacts13.html.
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