How do I return unwanted or unsuitable items?
If you simply change your mind about the item you have bought from us online, you can return it to us for a refund (the initial delivery charges are non-refundable) or an exchange within 30 days from date of dispatch (not order date).
Items must, however, be in a resalable condition and:
- Swimwear and intimate apparel must be returned unworn, with the original packaging and tags in place.
- Shoes must be tried on a carpeted surface until you are certain you are keeping them.
- Cosmetics and pierced earrings cannot be returned for hygiene reasons.
This does not affect your statutory rights in respect of faulty or damaged products or your cancellation rights. If the item you have bought is faulty, damaged or incorrect, please see What are my consumer rights if items are faulty?. If you wish to exercise your cancellation right, please see How do I cancel my contract?
Please also note that our gift cards are not returnable or refundable. All our gift cards last for two years from purchase, and can be used in multiple transactions until the credit runs out - For more information, please click here.
All orders placed on www.urbanoutfitters.com/uk can be returned in the following ways:
Fill in the returns note included in your package detailing which item(s) you are returning, the quantity, and the reason for your return. Place this in the package with the items being returned.
We will now be offering free UK returns. All orders will come with a complimentary returns label, which should be attached to the outside of your returns package. If you have lost your label, please contact our Customer Services team who will be happy to help.
Urban Outfitters Europe Returns
1 Spire Road
We strongly recommend that you use a secure or trackable method of postage, i.e. recorded or special delivery, and that you keep hold of your proof of postage. Until we receive your return to our warehouse, the items and their condition remain your responsibility.
We'll send you an email to confirm your return has been received and that your refund has been processed. Refunds will be credited back via the original method of payment. Please allow up to 28 days for your refund to appear on your bank statement. If for any reason we are unable to issue a refund via the original method of payment, we will contact you to arrange an alternative. Delivery charges are non-refundable.
TO AN URBAN OUTFITTERS STORE
You can take your unsuitable or unwanted items back to any Urban Outfitters Store; please note orders placed in GBP must be returned to a UK store and orders placed in Euro's to a European store, excluding concessions. Please note that this does not include concession stores. To return an online purchase to store, please bring, along with the items(s) you want to return, the following: (i) your order confirmation email, order dispatch email or returns note; and (ii) the card used for purchase we can only refund to the card used for original payment. Items purchased in store will need to be returned to one of our stores directly, not sent to our warehouse.
Items purchased in store will need to be returned to one of our stores directly, not sent to our warehouse.
With COLLECT +
If you are a UK based customer, you can return your Urban Outfitters order free via any Collect+ drop off point. They now have over 5,000 local shops to choose from nationwide. Visit their site here to find your nearest one. To return online purchases using Collect+, please follow the instructions below:
- Complete the returns note and put it in your package.
- Peel off the Collect+ returns label and attach it to your package, ensuring any original delivery labels are covered.
- Take your package to any of the 5,000 local shops offering Collect+ services.
- You'll receive proof of postage and a code to track your return online. Please ensure you retain this proof of postage until you have confirmation that we’ve received your item. You can then track your return using the code you are given on your receipt. Your return will be processed in the same way as any other return, and refunds will be made within 28 days.
To find your nearest Collect+ store, print a replacement label and view full terms and conditions please visit Collect+