7

*On orders over £30/30€ please see Ts&Cs for more details
View our privacy policy

Cookies

We have placed cookies on your computer to help make this website better. You can change your cookie settings at any time. Otherwise, we’ll assume you're OK to continue.

Don't show me again

How can we help?

Check Your Order

Sign in to check your order status or view your order history.

Delivery

We deliver almost everywhere - click here to find out more.

Contact Us

Can't find what you're looking for? Get in touch with the UO customer service team here.

Frequently Asked Questions

Where do Urban Outfitters deliver, how much will it cost and how long will it take?

Please refer to the table below to check delivery information for your country. If you don't see your country below, it unfortunately means that we don't deliver there right now. But be sure to check again soon as we're always adding new destinations to the list. Currently we only offer next day delivery within mainland UK.

Next Day Delivery

Currently we only offer next day delivery within mainland UK. Please refer to the table below for costs and timings.

destination method cost timescale
UK STANDARD
Mainland only
£3.99€4.90 3-5 DAYS*
(Mon-Sat)
NEXT WORKING DAY**
Mainland only
£5.99€6.99 NEXT WORKING DAY
(Orders placed
before 2pm Mon
-Thu. Signature
required on
delivery)

*3-6 days Northern Ireland, Channel Islands, Scottish Highlands, Isle of Man.

Please note that our distribution centre does not deliver orders on Saturday, Sunday, or Bank Holidays. Although we use all reasonable means to ensure that your order is delivered within a specified time, we cannot accept responsibility for late deliveries due to circumstances outside of our control. We will do our best to inform you of any unexpected delay.

International Delivery

Please refer to the table below for costs and timings. If you don't see your country below, it unfortunately means that we don't deliver there right now. But be sure to check again soon as we're always adding new destinations to the list! Currently we only offer next day delivery within mainland UK.

Delivery Destinations, Costs & Timescales

Africa

  • Morocco standard €27.99 / £22.99 5-6 working days
  • South Africa standard €27.99 / £22.99 5-8 working days
  • Asia + Middle East

  • China standard €15.99 / £12.99 5-7 working days
  • Hong Kong standard €15.99 / £12.99 5-8 working days
  • India standard €15.99 / £12.99 5-8 working days
  • Indonesia standard €15.99 / £12.99 5-7 working days
  • Israel standard €15.99 / £12.99 5-7 working days
  • Japan standard €15.99 / £12.99 5-7 working days
  • Jordan standard €15.99 / £12.99 4-5 working days
  • Kazakhstan standard €15.99 / £12.99 6-8 working days
  • Kuwait standard €15.99 / £12.99 4-6 working days
  • Lebanon standard €15.99 / £12.99 5-6 working days
  • Malaysia standard €15.99 / £12.99 5-6 working days
  • Philippines standard €15.99 / £12.99 6-7 working days
  • Qatar standard €15.99 / £12.99 4-6 working days
  • Saudi Arabia standard €15.99 / £12.99 5-6 working days
  • Singapore standard €15.99 / £12.99 5-8 working days
  • South Korea standard €15.99 / £12.99 5-6 working days
  • Taiwan standard €15.99 / £12.99 5-6 working days
  • Thailand standard €15.99 / £12.99 5-6 working days
  • Turkey standard €15.99 / £12.99 5-8 working days
  • United Arab Emirates standard €15.99 / £12.99 4-6 working days
  • Australia + Oceania

  • Australia standard €27.99 / £22.99 5-6 working days
  • Fiji standard €27.99 / £22.99 5-6 working days
  • New Zealand standard €27.99 / £22.99 5-6 working days
  • North + Central America

  • Bahamas standard €19.99 / £15.99 5-7 working days
  • Bermuda standard €19.99 / £15.99 5-7 working days
  • Canada standard €12.99 / £9.99 5-8 working days
  • Costa Rica standard €19.99 / £15.99 5-7 working days
  • Dominican Republic standard €19.99 / £15.99 6-7 working days
  • El Salvador standard €19.99 / £15.99 5-7 working days
  • Mexico standard €19.99 / £15.99 5-8 working days
  • Panama standard €27.99 / £22.99 5-6 working days
  • Panama standard €19.99 / £15.99 5-7 working days
  • United States standard €12.99 / £9.99 * 3-5 working days
  • South America

  • Argentina standard €19.99 / £15.99 5-8 working days
  • Bolivia standard €19.99 / £15.99 6-8 working days
  • Brazil standard €19.99 / £15.99 5-8 working days
  • Chile standard €19.99 / £15.99 5-7 working days
  • Colombia standard €19.99 / £15.99 5-7 working days
  • Ecuador standard €19.99 / £15.99 6-8 working days
  • Paraguay standard €19.99 / £15.99 6-8 working days
  • Peru standard €19.99 / £15.99 5-7 working days
  • Uruguay standard €19.99 / £15.99 5-7 working days
  • Venezuela standard €19.99 / £15.99 5-7 working days
  • Europe

  • Albania standard €15.99 / £12.99 5-6 working days
  • Armenia standard €15.99 / £12.99 6-8 working days
  • Austria standard €4.90 / £3.99 3-5 working days
  • Azerbaijan standard €15.99 / £12.99 6-9 working days
  • Belgium standard €4.90 / £3.99 3-5 working days
  • Belarus standard €15.99 / £12.99 6-8 working days
  • Bosnia and Herzegovina standard €15.99 / £12.99 6-7 working days
  • Bulgaria standard €8.99 / £6.99 4-6 working days
  • Croatia standard €13.99 / £6.99 6-7 working days
  • Cyprus standard €13.99 / £6.99 3-5 working days
  • Czech Republic standard €8.99 / £6.99 4-5 working days
  • Denmark standard €8.99 / £6.99 4-5 working days
  • Estonia standard €13.99 / £6.99 4-5 working days
  • Finland standard €13.99 / £6.99 4-5 working days
  • France standard €4.90 / £3.99 3-5 working days
  • Germany standard €4.90 / £3.99 3-5 working days
  • Greece standard €13.99 / £6.99 6+ working days
  • Hungary standard €8.99 / £6.99 4-5 working days
  • Iceland standard €15.99 / £12.99 3-5 working days
  • Ireland standard €4.90 / £3.99 3-5 working days
  • Italy standard €8.99 / £6.99 3-5 working days
  • Latvia standard €8.99 / £6.99 5-8 working days
  • Lithuania standard €8.99 / £6.99 4-6 working days
  • Luxembourg standard €8.99 / £6.99 3-5 working days
  • Macedonia standard €15.99 / £12.99 5-8 working days
  • Malta standard €8.99 / £6.99 5-6 working days
  • Monaco standard €15.99 / £12.99 5-6 working days
  • Montenegro standard €15.99 / £12.99 7-8 working days
  • Netherlands standard €4.90 / £3.99 3-5 working days
  • Norway standard €15.99 / £12.99 6+ working days
  • Poland standard €9.40 / £6.99 4-5 working days
  • Portugal standard €8.99 / £6.99 4-5 working days
  • Romania standard €8.99 / £6.99 5-7 working days
  • Russia standard €15.99 / £12.99 7-10 working days
  • Serbia standard €15.99 / £12.99 6-7 working days
  • Slovakia standard €8.99 / £6.99 3-5 working days
  • Slovenia standard €8.99 / £6.99 4-5 working days
  • Spain standard €8.99 / £6.99 3-5 working days
  • Swedenstandard €8.99 / £6.99 4-5 working days
  • Switzerland standard €15.99 / £12.99 6+ working days
  • Ukraine standard €15.99 / £12.99 3-5 working days
  • United Kingdomstandard €4.90 / £3.99 3-5 working days

Please note - a working day excludes public/bank holidays. These can vary according to country.

Payment, Tax & VAT

Payment is to be made in GBP or Euros. International credit card providers or banks (excluding UK or EU) will determine the exchange rate, and may add an additional processing or administration charge which the cardholder will be liable to pay.

All product prices shown on the website are inclusive of any applicable UK VAT. This means that the total price you pay for the product is always the same, regardless of whether or not UK VAT is chargeable on our sale of the product.

For those customers wishing to claim back VAT on orders outside of the EU, unfortunately we do not refund any VAT requests.

We accept the following methods of payment:

Visa, Visa Delta, Visa Electron, MasterCard, American Express, Maestro, Switch/Solo and PayPal.

Can I amend my order?

We start processing your order as soon as you submit it, so we are unable to add or remove items after you complete it. However, you can return any items you don’t want; find out how here.


How do I track my order?

Simply click on the link for the delivery method you chose below and type in the tracking number from your order confirmation email.

UK Standard Delivery - please track your delivery with Royal Mail.

UK Next Working Day Delivery - please track your delivery with Royal Mail.

Belgium, Czech Republic, Denmark and Luxembourg - please track your delivery with DPD.

Germany - if you ordered before 15th July 2015 please track your delivery with Hermes. If you ordered from 16th July 2015 onwards please track your delivery with Metapack.

All other European countries - please track your delivery with MetaPack.

All international countries outside of Europe - please track your delivery with MetaPack.

Unfortunately, orders under €50 being delivered to France can't be tracked. If your package hasn't arrived after 20 working days, contact customer services. We can only accept a claim for loss after this time has passed, so please hold tight before getting in touch.

If you’re having trouble tracking your order, get in touch with us here.

How Do I Cancel My Order?

We start processing your order as soon as you submit it, so you will need to receive and then return the order. Find out about how to return items here.

To find out about cancelling your order under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, please see below.

OUR RIGHT TO CANCEL
Please note that this right to cancel is additional to your other statutory rights as a consumer and our standard returns and exchanges policy.
If you are a consumer (i.e. you are not a business and you are not purchasing products from us for purposes which are wholly or mainly in connection with any business you may have or trade you run), you have the right to cancel the contract formed with us when you purchased products on the Site. You can cancel the contract for any reason and at any time within the cancellation period (see below).

CANCELLATION PERIOD
The cancellation period starts when we send you the dispatch confirmation email (this email indicates that your order has been accepted by us and, therefore, that a contract has been formed between us) and ends 14 calendar days after the day on which the product(s) is/are delivered to you. If you ordered multiple products in a single order and we ship those products in separate deliveries to you, the cancellation period will end on the 14th day starting from the day after you received the last of the products in that order. Calculating the cancellation period can be tricky, so here is an illustration to help you figure out how long you have:

1.You place an order on 1 April.
2.We send you a dispatch confirmation email on 3 April. This is the date when the contract between us is formed.
3.You receive delivery of your products on 7 April.
4.The period for cancelling the contract starts on 3 April and ends on 21 April (i.e. it ends 14 calendar days starting from the day after delivery). Weekends, bank holidays and public holidays are counted when you calculate the 14 days.

HOW TO EXERCISE THE RIGHT TO CANCEL
To cancel a contract as above, you need to:
1.Inform us of your decision to cancel the contract. To do this, you can either complete our Cancellation Form or send us an email/letter clearly stating that you wish to cancel your contract. Either way, you must send your completed Cancellation Form or your email/letter to our Customer Services address before the end of the 14 day cancellation period.
2. Send the products back to us at:

Urban Outfitters Europe Returns
1 Spire Road
Rushden
Northamptonshire
NN10 0FN
United Kingdom

You must do this no later than 14 days after you notified us of the cancellation. Again, weekends, bank holidays and public holidays are counted when you calculate the 14 days. For furniture, you must contact our Customer Services team to arrange a collection.

Please note that if you cancel the contract, you will have to pay the cost of returning the relevant products to us. Please also note that if you cancel the contract the products must be returned by post and cannot be returned to store.

We are not obliged to give you a refund until we receive the products back from you or we receive evidence from you that you have sent them back to us. We strongly recommend that you send the products using a secure or trackable method, i.e. recorded or special delivery, and that you keep hold of your proof of postage.

WHAT HAPPENS NEXT?

Provided that you have cancelled the contract as above and we have received the products back from you (or you have provided us with evidence that you have sent the products back to us) within 14 days of cancelling the contract, we will reimburse all payments received from you in respect of the products including delivery charges up to the value of the least expensive type of standard delivery offered by us. We may make a deduction from the reimbursement for loss in value of any products supplied, if the loss is the result of unnecessary handling by you (for example, if you have handled the products beyond the sort of handling that might reasonably be allowed in a shop).

The reimbursement will be paid (using the same means of payment that you used for the original transaction) within 14 days after receiving the returned products or the evidence that the products were sent. In the case of products that we have agreed to collect (i.e. furniture), the reimbursement will be paid within 14 days after the day you notified us of the cancellation.

Please note that this cancellation right does not apply to: (1) any personalised products; (2) any products made to your specifications; (3) any audio/video recordings or computer software supplied to you in sealed packs that are unsealed after delivery; or (4) other products which we have specified as non-returnable in our policy.

How do I pay for my order?

In any of the following ways:
Visa, Visa Delta, Visa Electron, MasterCard, American Express, Maestro and PayPal. We can only accept payment in GBP or Euros. International credit card providers or banks (excluding UK or EU) will determine the exchange rate, and may add an additional processing or administration charge which the cardholder will be liable to pay.

When will my card be charged?

If you’ve paid by debit or credit card, your card will only be charged once we’ve dispatched your order. For information on PayPal payments please see www.paypal.com.

We do our best to keep these dates accurate, but please be aware that, in rare circumstances, we may experience delays. In this case, we will email you the new expected delivery date.

How do I use a promotion code?

You’ll see the option to ‘Enter a Promo Code’ at the online checkout. To redeem the offer, just enter your code into the box. Only one code can be used per transaction. Make sure you do this before placing your order - promotion codes cannot be applied afterwards.

How do I return any unwanted or unsuitable items?

First off, to make sure you can return any unwanted items as quickly and easily as possible, please be aware of the following:

  • Swimwear and intimate apparel must be returned unworn, with the original packaging and tags in place.
  • Shoes must be tried on a carpeted surface until you are certain you are keeping them.
  • In the interests of hygiene, cosmetics and pierced earrings cannot be returned.
  • All orders placed on www.urbanoutfitters.com/uk can be returned in the following ways:
  • Our gift cards are not returnable or refundable. All our gift cards last for two years from purchase, and can be used in multiple transactions until the credit runs out.

POST

To return an online purchase by post, just follow these instructions:
Fill in the returns note included in your package detailing which item(s) you are returning, the quantity, and the reason for your return. Place this in the package with the items being returned.

Orders which include full priced items will come with a complimentary returns label, which should be attached to the outside of your returns package. If you have lost your label or have placed a Sale order, please return to the address below:

Urban Outfitters Europe Returns
1 Spire Road
Rushden
Northamptonshire
NN10 0FN

We strongly recommend that you use a secure or trackable method of postage, i.e. recorded or special delivery, and that you keep hold of your proof of postage. Until we receive your return to our warehouse, the items and their condition remain your responsibility.

We'll send you an email to confirm your return has been received and that your refund has been processed. Refunds will be credited back via the original method of payment. Please allow up to 28 days for your refund to appear on your bank statement. If for any reason we are unable to issue a refund via the original method of payment, we will contact you to arrange an alternative. Delivery charges are non-refundable.

TO AN URBAN OUTFITTERS STORE

You can take your unsuitable or unwanted items back to any Urban Outfitters store across UK and Europe. To return an online purchase to store, please bring, along with the items(s) you want to return, the following:

Either your order confirmation email, order dispatch email or returns note.
The card used for purchase – we can only refund to the card used for original payment.
Items purchased in store will need to be returned to one of our stores directly, not sent to our warehouse.

With COLLECT +

If you are a UK customer, you can return your Urban Outfitters order free via any Collect+ drop off point. They now have over 5,000 local shops to choose from nationwide. Visit their site here to find your nearest one. To return online purchases using this FREE and easy service, please follow the instructions below:

Complete the returns note and put it in your package.

Peel off the Collect+ returns label and attach it to your package, ensuring any original delivery labels are covered.

Take your package to any of the 5,000 local shops offering Collect+ services.

You'll receive proof of postage and a code to track your return online. Please ensure you retain this proof of postage until you have confirmation that we’ve received your item. You can then track your return using the code you are given on your receipt. Your return will be processed in the same way as any other return, and refunds will be made within 28 days.

To find your nearest Collect+ store, print a replacement label and view full terms and conditions please visit Collect+

How do I return a faulty item?

If you’ve been unlucky enough to receive a faulty or damaged item, please contact us stating your Order Number and the nature of the fault.

UK Orders: We will then send you a free returns postage label.

European & International Orders: We will refund
The postage cost you incur to return the item (Up to the value of £10)

You have 30 days from the date of delivery to return your order. For faulty items that have been worn/used or for returns outside our Returns Policy, please email us for further assistance. These may be accepted at the discretion of Urban Outfitters.

What does it mean if my product is on pre-order or backorder?

Sometimes, we have merchandise for sale which has not yet been received at our warehouse or which has sold out and is being restocked. You will notice that this product is either marked as a "pre-order" or "backorder". However, you can still purchase these items in order to reserve your favourite colour or size, and we'll deliver them to you as soon as supplies are replenished.

The extended delivery date on your order is displayed when you add a pre-order/backorder item to your bag, and again at the checkout. If you order a mixture of pre-order/backorder and in-stock products in your order, you will only be charged once for delivery.

We do our best to keep these dates accurate, but please be aware that in rare circumstances, we may experience delays. In this case, we will email you the new expected delivery date.

{{tc.mainConfig.defaults.languageList.euro[locale].displayTitle}} - {{currentCurrency.symbol + currentCurrency.shortName}}

{{strings.currencySwitcher.language}}

{{strings.currencySwitcher.currency}}