Our gift cards can be used both online and in store, however, they can only be redeemed in their purchased currency value. Therefore, a gift card purchased in UK pounds can be used in any of our UK stores and on our UK website and a gift card purchased in Euros can be used in any of our European stores (including Dublin) and on all Urban Outfitters European websites that operate in Euros.
No, unfortunately gift cards purchased in Euros can only be used in our European stores or on our European websites. Gift cards can only be redeemed in their purchased currency value.
No, you can work your way through the gift card with as many transactions as the balance allows.
Yes they can! It's possible to use our gift cards in combination with a credit/debit card or cash payment should payment exceed your gift card balance
No, a new gift card will need to be purchased.
All gift cards are valid from two years from the date of purchase.
Our gift cards are not returnable or refundable. All our gift cards last for two years from purchase, and can be used in multiple transactions until the credit runs out.
For added security your gift card has a unique 4 digit PIN number. If you have a physical gift card, simply scratch off the scratch panel on the back of your card to reveal your PIN.
For an e-gift card, this will be included in the gift card when it is emailed to the recipient email address.
Sometimes the gift cards can be found hiding amongst your junk or promotions folder of your email account. Please check all folders first, however if you still cannot locate it, don’t worry. Simply contact Customer Services by filling out the form here and our Customer Services team will be able to re-send the e gift card to you.
It is not possible to combine the balance of multiple gift cards onto one card. There is no limit to how many gift cards can be used as payment against a purchase, either in store or online.
If orders purchased with a gift card are returned, the refund is not applied to the original gift card, but instead a new e-gift card. This will be issued to the email address linked to the account used to make an online purchase.
No, gift cards can only be spent in the currency they were issued in.
If you have a gift card in USD, you can spend this on our US site Shop North America.
No - Gift cards are listed as one of the excluded items eligible for discount.